Refunds & Returns Policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
- Your Refund:For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:
- if the products are faulty or not as described on our Site; or
- if your reason for return is due to an error on our site, such as an error in pricing or description, a delay in delivery, etc.
In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.
For products not delivered, you will receive a full refund if you cancel the order when a product has not been shipped.
- Refund Procedure. We will issue a refund to you depending on the method you used for payment, as follows:
- if you paid by cash on delivery, we will issue a refund to your wallet; or
- if you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.
- Refund Timescale. Your refund will be initiated once your product is received back in our customer fulfillment center and inspected by our team, and the final refund will be received by you as follows:
- if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfillment center;
- if your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfillment center and inspected by our team; or
- if you have canceled your order before shipping, an automated refund will be provided back to you.